How to Contact IT Service Desk

If you are experiencing technical issues or need assistance with IT-related matters, contacting the IT Service Desk is the best course of action. Here are the steps to reach out to the IT Service Desk:

Methods to Contact IT Service Desk

1. Phone

Call the IT Service Desk: 630-716-2999 or 800-570-0763.

2. Email

Send an Email: You can send an email to the IT Service Desk. Ensure to include a clear subject line and detailed description of your issue or request. Attach any relevant screenshots or documents to help the IT team understand your problem better.
Email addresses: The new email address to contact IT Service desk is support@gldd.com. The old email adreess still works : glddhelpdesk@gldd.com

3. IT Service Portal

Submit a Ticket: Log in to the Fresh Service (https://support.gldd.com/) using your company credentials and click on the “+” icon as shown in below picture.
- Select the option that says “Ticket” . It will appear as shown in the below picture.
fill out the required fields to submit your request. You can usually track the status of your ticket through the portal.

4. Chat Support

Use Chat Support: A MS Teams channel is created to contact IT service desk using chat.
To reach one of the analysts through chat, select “Service Desk chat support” as shown in the below picture.

Tips for Effective Communication

Be Clear and Concise: Provide a clear and concise description of your issue. Include any error messages, steps you have already taken, and the impact on your work.
Provide Contact Information: Ensure to provide your contact information so the IT team can reach you if they need more details.
Follow Up: If you do not receive a response within the expected timeframe, follow up with the IT Service Desk to check the status of your request.
You can go to Fresh Service (https://support.gldd.com) to check the status of the ticket.

By following these steps, you can efficiently contact the IT Service Desk and get the help you need.